Privacy Policy

You can visit and browse the public portions of Our website without disclosing personally identifiable information about yourself. You may also choose to enter Our site to make a purchase or otherwise communicate or interact with Us. If you do so, We may collect personally identifiably information about you, which may vary depending on how you use Our site.

The personally identifiable information We collect may include, for example, your name, address, phone number, email address, areas of interest, a unique individual password and other information about you. All personal information that you provide to Us must be true, complete and accurate, and you must notify Us of any changes to such personal information.
Where possible, We indicate which information is required and which is optional. You always have the option of not providing Us any information if you choose not to use the service for which that information is required. You may choose to communicate with Us through email, via Our website, by telephone, in writing, or through other means. We will also collect any other personally identifiable information that you voluntarily provide to Us.
If you become a registered user on Our site to make purchases or otherwise, We collect information about the transactions you perform or participate in while on Our website and your other activity on the site. This information may include, without limitation, areas of the website that you visit, transaction types, transaction amounts, payment, shipping and billing information (including your credit card number, passwords, password hints, and similar security information used for authentication and account access) as well as the product quantity you purchase. All payment data is stored by Our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
When you visit Our website and/or purchase Our Product, We may also automatically collect additional non-personally identifiable information, such as your IP address, browser type, system type, the content and pages that you access on Our website, “referring URL” (i.e., the page from which you navigated to Our website), the pages you navigate to on the website, and from which you leave the website, as well as the time you spend on the website. We may use your IP address to derive your approximate location. We collect this information via automated means, such as standard server logs, clear GIFs (also known as “Web beacons”) and similar technologies, as in cookies. "Cookies" or “click-stream data” are small bits of text that are either used for the duration of a session ("session cookies") or saved on your computer's hard drive in order to identify you, or information about you, so your continuing experience with a website over time can be personalized ("persistent cookies"). Session cookies are automatically deleted when you close your browser; persistent cookies are stored on your computer until you delete them. As you use the Internet, a trail of electronic information is left at each web site you visit, i.e. “click-stream data”. We may collect and use click-stream data as a form of non-personal information to anonymously determine how much time visitors spend on each page of Our Service, how visitors navigate throughout the Service and how We may tailor our web pages to better meet the needs of visitors. We use this information to administer, operate, and improve our services and systems. Also, please be aware that third parties may set cookies on your hard drive or use other automated means to collect information about your use of their services or content. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/. If, however, you do not accept cookies, you may experience some inconvenience in your use of Our website.
We use analytics providers such as Google Analytics, which use cookies and similar technologies to collect and analyze information about use of the Site and report on activities and trends. These services may also collect information regarding the use of other websites, apps and online resources. You can learn about Google Analytics’ practices by going to https://www.google.com/analytics/terms/us.html
We collect Personal Information that Our users provide to Us in a variety of ways in the purchasing process. For instance, when you purchase Our product, update your account information online, leave a comment on Instagram/Facebook/Amazon, or otherwise post or transmit any information or content on or to our Company, request information about the product that We provide, request help and support regarding any of your order or account, or otherwise communicate with Us, We collect the Personal Information that is provided to Us. We may collect Personal Information such as name, email address, city, state, country, other demographic information, and your interests and preferences in these manners. We also collect any information that you include in the content of messages you send to Us.

We use Personal Information to provide support for products, services and information that you request and respond to your comments and questions which include changes to Our terms and conditions. We also use Personal information to maintain Our website by developing, improving and enhancing to protect against and prevent fraudulent use of Our services or products. This will also include keeping record of Our dealings with you, such as account verification, audits, security, compliance with applicable laws and regulations, fraud monitoring and prevention.
We use the Order Information that We collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, We use this to communicate with you about your order and screen orders for potential risk or fraud.
We use the Device Information that We collect to help Us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize Our Site (for example, by generating analytics about how Our customers browse and interact with the Site, and to assess the success of Our marketing and advertising campaigns).
We share your Personal Information with third parties such as Shopify to power Our online store (Please read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy). We also use Google Analytics to help Us understand how Our customers use the Site (Please read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
As part of the user account functionality on Our services, you may have the ability to access and update many categories of Personal Information that you provide to Us by logging into your account and accessing your account settings. If you wish to amend or erase any other Personal Information that you have provided to Us, or that may have been collected from you by Us, please send us an email with your full name, the email which you are being solicited at, and (if applicable) the order number of the last order that you received. We acknowledge Our customer’s “Right to Erasure”. If you request that We delete information associated with your orders, We will do so within a reasonable period of time, but We may need to retain some of your Personal Information in order to satisfy Our legal obligations, or where We reasonably believe that We have a legitimate reason to do so.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require Us keeping your personal information for longer than the period of time in which users have an account with Us. When we have no ongoing legitimate business need to process your personal information, We will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then We will securely store your personal information and isolate it from any further processing until deletion is possible.
Upon your request to terminate your account, We will deactivate or delete your account and information from Our active databases. However, some information may be retained in Our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce Our Terms of Use and/or comply with legal requirements.
Please note that We reserve the right to and may disclose personally identifiable information about you in response to requests from local, state or federal law enforcement officials; any judicial, administrative or similar proceeding or order, such as subpoena; if required by law; or to investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Service rules or policies, or the rights of third parties or to investigate any suspected conduct which We deem improper. We would share your Personal Information to enforce Our Terms of Service, and to exercise or defend Our legal rights. We may disclose your information where We are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). We may disclose your information where We believe it is necessary to investigate, prevent, or take action regarding potential violations of Our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which We are involved.
Finally information about Our users, including Personal Information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of insolvency, bankruptcy, or receivership in which Personal Information could be transferred to third parties as one of Our business assets. We may disclose your personal information for any other purpose with your consent.

Please note that We do not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use or visit Our website. We will not alter Our Site’s data collection and use practices when We see a Do Not Track signal from your browser. Some websites have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. If you block or reject cookies, not all of the tracking described here will stop.

We reserve the right to modify or supplement this policy at any time in order to reflect, for example, changes to Our practices or for other operational, legal or regulatory reasons. Any changes to this Privacy Policy shall be effective immediately upon the posting of such changes. Therefore, you should review this Privacy Policy frequently. The updated version will be indicated by an updated “Revised” date. If We make material changes to this privacy policy, We may notify you either by prominently posting a notice of such changes or by directly sending you a notification. Your continued use of Our services after such changes will mean that you accept the revised policy. We encourage you to periodically review this policy to stay informed about how We collect, use, and disclose Personal Information.

The Site is not intended for individuals under the age of 13, and We do not knowingly solicit data from or market to children under 13 years of age. By using Our website, you represent that you are at least 18 years of age. Children’s safety and protecting the privacy of the very young is especially important to Us, and We encourage parents and guardians to take an active interest in the online activities of their children. Our products are not directed to children under the age of 13, and We do not knowingly collect Personal Information from children under the age of 13. If We learn that We have collected Personal Information from a child under the age of 13 on Our website, We will delete that information as quickly as possible, deactivate the account and take reasonable measures to promptly delete such data from Our records.

We use reasonable security measures that are designed to protect Personal Information in Our control from loss, misuse, unauthorized access, use, disclosure, alteration, or accidental, unlawful or unauthorized destruction. Please note, however, that no data security measures can be guaranteed to be completely effective. Consequently, We cannot ensure or warrant the security of any Personal Information or other information or that it will not be accessed, viewed, or acquired by unauthorized persons. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of your information, We have put in place commercially reasonable physical, electronic, and procedural procedures to safeguard and secure the information We have collected from you. However, please be aware that notwithstanding physical, electronic, and procedural procedures to safeguard and secure the information We have collected from you, it is possible that third parties may unlawfully intercept or access transmissions or private communications over the Internet. Please be aware that the Internet is not 100% secure.
We cannot promise that your use of Our site will be completely safe. Any email you send through the Internet cannot be completely protected against unauthorized interception. You also have a significant role in protecting your information and must keep your user name and password private. We encourage you to use caution when using the Internet.
Our website contains links to Instagram, Facebook, Shopify, Pinterest, Linkedin and Amazon. Please be aware that We are not responsible for the privacy practices or the content of other websites. We encourage you to read the privacy statements provided by other websites before you provide personally identifiable information to them. Each of these websites may have its own privacy policy governing the collection, use and distribution of information, which may be different than Our Privacy Policy.
Accordingly, WE HAVE NO RESPONSIBILITY FOR LINKED WEBSITES OR SOCIAL MEDIA WEB SITES, and We do not assume responsibility for information collected, used or distributed by other websites linked to or with this Website whatsoever with respect to your interaction or use of those web sites. We will disclose personal information to third parties if required by law or if We believe, in our sole discretion, that such action is necessary to protect and defend Our rights or property.
If you sign up and receive promotional emails from Us, you may unsubscribe at any time by following the instructions contained within the email i.e by clicking on the unsubscribe link. You may also opt-out from receiving promotional emails from Us by sending Us an email or by writing to Us at the address given at the end of this policy. Please be aware that if you opt-out of receiving promotional email from Us, it may take up to ten business days for Us to process your opt-out request, and you may receive promotional email from Us during that period. Additionally, even after you opt-out from receiving promotional messages from Us, you may continue to receive administrative messages from Us regarding updates to your customer account.

California residents are granted specific rights regarding access to your personal information. If you are a California resident with whom We have an established business relationship, California’s “Shine the Light” law (Civil Code Section 1798.83) permits you to request information about categories of personal information (if any) We disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which We shared personal information in the immediately preceding calendar year. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at info@balaenzyme.com.

For more information about our privacy practices or if you have questions, please contact Us by email at info@balaenzyme.com or by mail using the details provided below:

Bala Enzyme Inc.
13001 Seal Beach Blvd.
Suite 310
Seal Beach CA 90740, United States